Report A Fault


  • As you may have seen from our recent emails we have upgraded our calling account system. This means that all existing accounts have been re-issued new account details with new access numbers.
  • All customers have been sent full new account details to their registered email address.
  • If you have not received these please contact us on 0844 804 2803 (option 4) 9.30 am to 5.30 pm Monday to Friday UK time. Communications received outside these hours will continue to be monitored and processed as soon as possible. Or complete our Contact Form

If you are experiencing any sort of destination fault, your first port of call is to test the number over another service to check that there is not a general fault, and to make sure you have the right number/s.

Problems that affect your service are always disappointing. The Services advertised and the networks supporting these services may from time to time require upgrading, modification maintenance and other works (including but not limited to works required for security reasons) or may be affected by unforeseen events that may result in the partial or complete non-availability of the services. We will use all reasonable efforts to provide back-up or alternative services and to keep all such periods of non-availability to a minimum but some interruption may be inevitable.

easy-voip cannot guarantee 100% connectivity

Please also refer to our customer charter

To report a fault follow one of the following options:

  • On line - complete the following fault report form
  • Customer Services hours on 0844 804 2803 (Option 4) are now 9.30am to 5.30pm Monday to Friday - UK time.
  • email:
  • SMS +447860003060
= required field

Destination Country / City
Full Destination number (incl international code)
Please give a brief description of the fault: What did you hear? dead air/engaged/voice message?
Account Number / Username
Contact Phone